CAVAN REGIONAL HEALTH SPORT & LEISURE CLG
(KNOWN AS CRHSL CLG IN THIS DOCUMNET)
N.O.P / TERMS AND CONDITION
1 – REFUND POLICY
This policy applies to all services provided by CRHSL CLG.
There is a ‘No Refund Policy’ on all our Memberships, PAYG Transactions, Merchandise, Classes and Courses, these include but are not limited to Swim Lessons, Fitness Courses and Pool/Gym Events.
Under exceptional circumstances (Section 10) we will issue a refund. This will be at the company`s discretion
2 (A) – MEMBERSHIPS
If a membership is cancelled, we are not obliged to provide you with any credit or refund.
Under exceptional circumstances (see section 10) a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Manager.
• Should you wish to apply for a cancellation the Manager must be notified in writing via a letter or an email (info@cavanleisure.ie) 10 days prior to the requested date.
See 2 (B) – MEMBERSHIP SUSPENSION
2B MEMBERSHIP SUSPENSION:
We allow all memberships to be frozen at any time in exceptional circumstances (i.e..: medical cert)
3 – PAYG TRANSACTION
No refund is to be issued.
Under exceptional circumstances (see section 10) credit in the form of a voucher/ may be issued but this is strictly at the discretion of the Centre Manager. This includes PAYG Fitness classes. PAYG Service delivery issue/ should a PAYG service that a customer has paid for be unavailable (i.e., Pool closure etc.), then we will offer a full refund in kind. The refund will be in the same form of payment initially received.
4 – FITNESS CLASSES
We adhere to a strict no refund policy for all our class bookings: we may however issue credit in the form of a voucher under the following conditions:
• If a class is cancelled by the customer before commencement, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher may be issued but this is strictly at the discretion of the Centre Manager.
• If a class is cancelled at any stage after commencement by the customer, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher with a pro rata charge of service used may be issued but this is strictly at the discretion of the Centre Manager.
• If a prepaid class is cancelled due to a decision made by management, then we will offer credit in the form of a voucher as it is outside of the customer’s control.
• Exceptional circumstances (see Section 10). Please note: this condition is entirely at the Centre Managers discretion.
5 – ONLINE TRANSACTIONS
These include, but are not limited to Memberships, PAYG, Swim Lessons, Fitness Courses and Pool/Gym Events.
All online transactions adhere to the same policies and rules set in:
• Section 1
• Section 2
• Section 3
• Section 4
• Section 7
• Section 8
• Section 10
• Section 11
• Section 12
6 – ONLINE FITNESS CLASS BOOKINGS
We adhere to a strict no refund policy for our online booking: we will however issue credit to your o CRHSL CLG online booking account under the following circumstances:
• The class booking is cancelled by the customer 4 hours before commencement.
• If the class is cancelled due to a decision made by Management as this is out of
the customer’s control.
• Exceptional circumstances (see Section 10). Please note: this condition is entirely at the Managers discretion.
Please note: If a class booking is cancelled by the customer less than 4 hours before commencement or the customer fails to attend the class, we are not obliged to provide any credit to the booking account.
Additional: Should a customer whose membership includes classes, fails to cancel a class booking 4 hours before commencement or fails to attend the class, then a no-cancellation fee of €2 will apply. The member will no longer be able to use the online booking feature until the balance is paid.
7 – SWIM LESSONS
Upon payment the customer will receive a receipt displaying all the details of the swimming lessons.
• If lessons are cancelled before commencement, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher may be issued but this is strictly at the discretion of the Centre Manager.
• If the swimmer cancels at any stage after commencement, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher with a pro rata charge of lessons used may be issued but this is strictly at the discretion of the Centre Manager.
• If a course of swim lessons is cancelled due to a decision made by Management, then we will offer a full refund or credit as it is out of the customer’s control.
• If a single swim lesson is cancelled due to pool closure, then we will offer credit to the value of 1 swim lesson.
8 – COURSE / EVENT
These include, but are not limited to Pilates, Galas, Fitness Programmes, Personal Training and Pool/Gym Challenges/Events.
• If a course/event is cancelled by the customer, before commencement, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher may be issued but this is strictly at the discretion of the Manager.
• If a course/event is cancelled at any stage after commencement, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher with a pro rata charge of service used may be issued but this is strictly at the discretion of the Centre Manager.
• If an entire course/event is cancelled due to a decision made by Management, then we will offer a full refund or credit as it is outside of the customer’s control.
• If a single course/event is cancelled due to facility closure, then we will offer credit to the value of the missed service.
9 – MERCHANDISE
This includes, but are not limited to Vending,
Refunds may be used under the following circumstances and are at the discretion of the Manager:
• A product is faulty/not fit for its normal purpose.
• The best before date has expired.
• A product is not as described.
10 – SPECIAL CONSIDERATIONS
Under the rare exception of a refund being warranted it is entirely at Management Discretion, reasons may include but are not limited to the following:
1. Illness/Injury – A Doctor’s note stating the cause must be presented along with the refund request.
2. Bereavement immediate member in the family.
3. Relocation – should a customer need to relocate from their living arrangement at the time of
registration then this will be taken into account depending on travel impediments.
4. Complaint – Should a customer feel that they can no longer attend our facility due to a problem with a member of staff/customer; then an investigation must be conducted by the Manager and the refund request will be considered based upon the outcome.
Please Note: As previously stated the reasons above are taken into consideration by the Manager, but do not guarantee a refund.
11 – CREDIT
While we adhere to a No Refund Policy, under exceptional circumstances (see Section 10) we do allow credit to be given in the form of a voucher.
12 – SALES OF GOODS AND SUPPLY OF SERVICES
• Ensure that the centre has our sales of goods policy clearly on display at reception, customer notice board, website and online sales platforms.
SERVICES
There is a No Refund Policy on all our Memberships, PAYG, Online Transactions, Merchandise, Classes and Courses: these include, but are not limited to Swim Lessons, Fitness Courses and Pool/Gym Events.
• If a membership is cancelled, we are not obliged to provide you with any credit or refund. Under exceptional circumstances a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Manager. Should you wish to apply for a cancellation the Centre Manager must be notified in writing via a letter or an email: info@cavanleisure.ie 30 days prior to the requested date.
• If a service is cancelled before or after commencement, we are not obliged to provide you with any credit or refund, however under exceptional circumstances a refund/voucher may be issued, but this is strictly at the discretion of the Manager.
• While we adhere to a ‘No Refund Policy’ under exceptional circumstances we do allow credit to be given in the form of a voucher. If credit is warranted it is strictly at the discretion of the Manager.
CRHSL CLG policies are in line with the Sale of Goods and Supply of Services Act and as such do not affect your statutory consumer rights.
Please Note: The article above is taken from the Sale of Goods and Supply of Services Act, the full version can be viewed upon request.